Privacy

This site is operated by the team creating Lavuna, [TO CONFIRM: registered company name], at [TO CONFIRM: registered address], company number [TO CONFIRM: company registration number]. Lavuna is being developed and is not yet available to use.

We are the data controller for the information described here. You can reach us at info@lavuna.com.

Two separate sets of information, and nothing else. The anonymous survey collects answers with no email address attached. The early-access form collects an email address with no survey answers attached.

If you complete the survey, we store your answers to the six questions, including any free text you choose to write, and the date and time the response was received.

No name, email address, phone number, date of birth or address is collected or stored with survey answers. There is no account, no login and no identifier that links a survey response back to you or to an email address. Because responses are anonymous, we cannot find or remove an individual response later.

Free-text answers are the one place personal details could appear, because you write them yourself. Please only include what you are comfortable sharing anonymously.

If you join the early-access list, we store the email address you give us, the fact that you asked to be contacted, the date and time, and which part of the site you signed up from. If you arrived through a campaign link, the campaign parameters in that link are stored too; when there are none, those fields are left empty. Nothing else is recorded, and this is held separately from survey responses.

Each email address appears on the list once. If you submit the same address twice, we simply tell you that you are already on the list.

Survey answers help us understand what actually makes returning to the dentist difficult, so we can decide what to build first. They are used together, as a whole, rather than being read as individual profiles.

Email addresses are used to let you know when the first version of Lavuna is ready to try, and to answer you if you contact us. We do not sell or share them for marketing, and we do not share them with dental practices.

For early-access emails we rely on your consent, given when you submit the form. You can withdraw it at any time and we will remove your address.

Anonymous survey answers do not identify anyone, so data protection law does not treat them as personal data. Where any part of that processing does involve personal data, we rely on our legitimate interest in researching and developing the service.

We keep anonymous survey responses for as long as they remain useful for developing Lavuna: [TO CONFIRM: retention period].

We keep early-access email addresses until the launch contact has been sent and you no longer want to hear from us, or until you ask us to remove your address, and in any case no longer than [TO CONFIRM: retention period].

We use third-party providers to host this site and store the information described above: [TO CONFIRM: hosting and database provider] and [TO CONFIRM: email provider, if used]. They process data on our instructions only. Information may be stored in [TO CONFIRM: country or region where data is stored].

You have the right to ask what personal data we hold about you, to have it corrected or deleted, to object to or restrict how we use it, to receive a copy of it, and to withdraw consent. Because survey responses are anonymous, these rights apply in practice to early-access email addresses.

You can also complain to your data protection regulator. In the UK that is the Information Commissioner's Office.

Email info@lavuna.com from the address you signed up with, or use the unsubscribe link in any message we send, and we will remove your address. No explanation is needed.

Write to us at info@lavuna.com. A published contact address will be in place before launch.

This site does not set advertising cookies and does not use advertising trackers. Our hosting provider may record standard technical request information, such as the time of a request, for security and reliability.

Analytics currently in use: [TO CONFIRM: analytics tool, or none].

As Lavuna is built, this notice will change. We will update it here and, once the service is live, note when it was last revised. Last updated: [TO CONFIRM: date this notice was last updated].